Last updated: 27th April 2026
 

MysticKat provides custom digital PDF reports, including astrology, numerology, astrocartography, destiny matrix, and related metaphysical reports.

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All products and services are delivered online only. MysticKat does not ship physical products.

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By placing an order with MysticKat, you agree to this Shipping & Digital Delivery Policy.

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1. No Physical Shipping

MysticKat does not offer physical shipping.
 

All reports are delivered digitally in PDF format. No printed reports, physical products, packages, or postal deliveries are provided.

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No shipping fees apply unless otherwise stated for a future product or service.

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2. Digital PDF Delivery

All MysticKat reports are delivered as digital PDF files.

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Your PDF report may be delivered by:

• Email

• Download link

• Customer account access

• Another digital delivery method stated at the time of purchase
   

Please ensure your email address and order details are correct before completing your purchase.

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3. Delivery Timeframe

 

MysticKat custom PDF reports have a turnaround time of up to 7 business days.
 

This timeframe begins once:

• Payment has been received in full

• All required birth details or order information have been provided

• Any required customer information is complete and accurate
   

Business days do not include weekends, public holidays, or business closure periods.

Delivery times may vary during busy periods, launches, sales, high order volume, illness, technical issues, or other circumstances outside MysticKat’s control.
 

MysticKat is not responsible for delays caused by incomplete, incorrect, or missing information supplied by the customer.
 

4. Required Customer Information

Some reports require information such as:

• Name

• Date of birth

• Time of birth

• Place of birth

• Email address

• Details for another person, where relevant for synastry, compatibility, family, numerology, or related reports

Customers are responsible for providing accurate and complete information at the time of purchase.
 

Incorrect or incomplete information may delay delivery or affect the accuracy of the report.
 

If required information is missing, the 7 business day turnaround begins only once the missing information has been received.
 

5. Incorrect Email Address

MysticKat is not responsible for failed delivery caused by an incorrect email address supplied by the customer.
 

If you entered the wrong email address, please contact MysticKat as soon as possible using the contact details provided on the website.
 

Where possible, MysticKat may resend the report to a corrected email address after verifying the order.
 

6. Spam, Junk, and Email Filtering

If you have not received your report within 7 business days, please check your:

• Spam folder

• Junk folder

• Promotions folder

• Updates folder

• Email filters

• Blocked sender settings
   

MysticKat is not responsible for delays caused by email filtering, inbox settings, full inboxes, blocked senders, or email provider issues.
 

7. Download Links

If your report is delivered by download link, it is your responsibility to download and save the file within any stated access period.
 

MysticKat is not responsible for expired links, lost files, deleted emails, or failure to download the report within the available timeframe.
 

Because birth data is wiped from MysticKat’s working system after report generation, MysticKat may not be able to recreate or reissue a report unless you provide the required information again.
 

8. Gift Card Delivery

Gift cards are delivered digitally unless otherwise stated.
 

Gift cards may be sent by email, download link, website account access, or another digital method listed at the time of purchase.
 

Customers are responsible for ensuring the recipient’s details are correct before purchasing a gift card.
 

MysticKat is not responsible for gift card delivery issues caused by incorrect email addresses, spam filters, blocked emails, or unauthorised access to the recipient’s email account.
 

9. International Orders

MysticKat services are delivered digitally and may be purchased by customers in different locations, subject to availability and applicable laws.
 

No physical shipping, customs fees, import duties, or postal charges apply to digital PDF reports.
 

Customers are responsible for ensuring they are able to access digital PDF files in their country or location.
 

10. Technical Issues or Delays

MysticKat aims to deliver reports within 7 business days using reliable digital systems. However, delays may occasionally occur due to technical issues or circumstances outside MysticKat’s control.
 

These may include:

• Website platform outages

• Email provider issues

• Payment processor delays

• Internet disruptions

• File delivery problems

• Customer device or software issues

• High order volume

• Illness, emergencies, or temporary business interruptions
   

If there is a significant delay, MysticKat will make reasonable efforts to communicate with affected customers where possible.
 

11. Lost or Deleted Reports

Customers are responsible for downloading and safely storing their PDF report once delivered.
 

If you lose or delete your report, MysticKat may assist where reasonably possible.

However, because birth data and submitted report details are wiped from

MysticKat’s working system after report generation, MysticKat may not always be able to recreate or resend a report unless you provide the required information again.
 

A new order may be required if a report needs to be recreated.
 

12. No Refunds for Delivery Issues Caused by Customer Error

Refunds are not provided for delivery issues caused by customer error, including but not limited to:

• Incorrect email address

• Failure to check spam or junk folders

• Failure to download the report

• Lost or deleted files

• Incorrect or incomplete birth information

• Failure to provide required details

• Customer device, software, or email access issues
   

All custom PDF report purchases are final and non-refundable, except where required by law.
 

13. Contact
 

If you have questions about your digital delivery, report access, gift card delivery, or order status, please contact MysticKat using the contact details provided on the website.